Frequently Asked
Questions

Loom is a Shopify app that helps store owners run professional discount campaigns without any manual work. It does three things no other app combines: displays coupon codes directly on your product pages so customers see offers at the moment they decide to buy, lets you bulk edit prices across your entire store in seconds, and automatically resets prices when your sale ends. It also includes countdown timers, BOGO deals, and scheduled flash sales.

Loom works for any Shopify store but is especially powerful for stores that run frequent seasonal or festive sales (fashion, jewellery, cosmetics, home decor), have large catalogues, want to display offers on product pages like premium D2C brands, or are tired of manually resetting prices after sales.

No. Loom is built with Remix and follows Shopify's performance best practices. It loads asynchronously and does not block your storefront. Your page speed scores will not be affected.

No coding needed. Everything is managed through a clean dashboard. Set up your sale, choose products or collections, set the end time, and Loom handles the rest automatically.

Most Shopify discount apps create coupon codes and leave customers to find them. Loom displays your coupon codes in a dedicated offers block directly on your product page — right next to the Add to Cart button. Customers see exactly what discount they can claim before checkout, which directly increases conversion rates and reduces cart abandonment.

On your product page, near the Add to Cart button — the highest-attention area where customers are deciding to buy. It shows a clean, branded section listing available discounts and coupon codes.

Yes. The number of active coupons depends on your plan — 2 on Free, 5 on Basic, 25 on Growth, and unlimited on Pro.

Yes. Growth and Pro plan users get custom and premium offer block designs. Customise colours, styles, and layouts to match your branding — no coding needed.

Coupon codes with percentage or flat discounts, BOGO deals, free shipping offers, volume discounts, and limited time offers with countdown timers.

Go to Sales → Create New in your Loom dashboard. Select the scope (entire store, collection, or selected products), choose your discount type, set the start and end date, and click Save. Loom applies it instantly and resets prices automatically when the sale ends.

Yes. Set a future start and end date — Loom launches and ends the sale automatically. Perfect for Black Friday, Eid, Diwali, or Mother's Day planning.

Yes. When your sale ends, all original prices are restored automatically. No forgotten discounts, no manual work, no revenue leaks.

Yes. Loom automatically sets the compare-at price so customers see the crossed-out original value alongside the discount. Restored automatically when the sale ends.

Yes. Product exclusion and advanced filtering let you run a store-wide sale while excluding specific products, collections, or tags. Available on Basic plan and above.

On individual product pages, the top announcement bar across your entire store, and collection pages. Go to Timers → Create New, choose placement, customise the message and end time, and save.

Yes. Countdown timers create real urgency at the exact moment customers decide whether to buy. Seeing 'Sale ends in 2 hours' pushes hesitant shoppers to act now — one of the most proven tools for reducing cart abandonment.

Yes. Basic includes standard designs. Growth unlocks premium timer styles. Pro includes fully custom designs to match your exact brand look.

Yes. The Free plan includes up to 50 product variants on sale, 1 active sale, 2 active coupons, 1 countdown timer, advanced filtering, product exclusion, sale scheduling, and price rounding. Forever free, no credit card needed.

Basic — $9.99/month: Up to 500 variants, unlimited sales, 5 coupons and timers, 5 product page offer blocks, sale scheduling.

Growth — $19.99/month: Up to 1,000 variants, 25 coupons and timers, 20 offer blocks, premium designs, priority support.

Pro — $29.90/month: Unlimited everything — variants, coupons, timers, offer blocks, fully custom designs, priority support.

All paid plans include a 7-day free trial.

Yes. No long-term contracts. Cancel anytime from Shopify admin → Apps → Loom → Cancel subscription. Your plan stays active until end of billing cycle.

Yes. All billing is processed through Shopify's billing system and appears on your Shopify invoice. No separate payment details required.

Loom works with all standard Shopify themes including Dawn, Debut, and most popular premium themes. If you have issues with a custom theme, email us at hello@adloomx.com.

Loom accesses product and pricing data to apply and reset discounts. We do not access customer personal data beyond what Shopify requires for GDPR compliance. See our Privacy Policy.

Yes. Loom complies with GDPR requirements including customers/redact and shop/redact webhooks as required by Shopify.

Email us at hello@adloomx.com or call +91 6393688162. Growth and Pro plan users get priority support with faster response times.